Refund Policy
Thank you for shopping at Bodyrest. We aim to provide the best experience and products to our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
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Eligibility:
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Items must be returned within 30 days of receipt.
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Products must be unused, unopened, and in their original packaging.
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Certain items, such as perishable goods, personalized items, or gift cards, may not be eligible for return.
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Process:
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Contact our customer service team via email at unwind@bodyrest.com or via phone at 215-569-9599 to initiate a return.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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We will provide you with a return authorization number and instructions for sending the product back.
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Shipping Costs:
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Customers are responsible for the return shipping costs unless the product was damaged or defective upon arrival.
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We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost in transit.
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Refunds
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Eligibility:
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Refunds will be processed once the returned item has been inspected and approved.
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If the return is approved, we will initiate a refund to your original method of payment.
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Timeframe:
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Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
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Non-Refundable Items:
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Sale items, gift cards, and certain health and personal care items are non-refundable.
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Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at unwind@bodyrest.com or at 215-569-9599 via phone.
Damaged or Defective Products
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If you receive a damaged or defective product, notify us within 7 days of delivery. We will arrange for a replacement or a refund.
Contact Us If you have any questions about our return and refund policy, please contact us at:
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Email: unwind@bodyrest.com
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Phone: 215-569-9599
We appreciate your business and look forward to serving you again!